Website Terms & Conditions
1. Who we are
This website is operated by Neovogent AI Solutions UK Ltd (“Neovogent”, “we”, “us”). Our registered office is Suite 5, The Cloisters, 11–12 George Road, Edgbaston, Birmingham B15 1NP, United Kingdom. You can reach us at hello@neovogent.com.
Registered in England and Wales, company number 15946429.
2. What these terms cover
These terms govern use of our public website and its forms, demonstrations and feedback features. Please read them before using the site. If you do not agree, stop using it. They do not replace a signed client agreement, statement of work, product licence or employment contract. If a separate agreement governs a service, that agreement determines the terms of that service.
Our Privacy Policy and Cookie Policy explain data handling and tracking choices. Reading these terms, visiting the site or submitting an enquiry does not give consent to advertising tracking or sign you up for marketing.
3. Use of the website
You may use this website for lawful purposes only. You agree not to use it in any way that breaches applicable laws, infringes the rights of others, or interferes with its operation, security or availability. You must not attempt to gain unauthorised access to any part of the site, its servers, or connected systems.
Do not send malicious files, impersonate another person, submit details you have no right to use, flood our forms or bypass access controls and rate limits. Public search engines and link-preview services may access public pages in accordance with our published crawler instructions; this does not grant access to private records or permission to disrupt the site.
4. Intellectual property
The Neovogent name, brand assets, website design, software and original content are owned by or licensed to us, subject to applicable intellectual-property law. Third-party names and marks belong to their respective owners. You may view, share links to and print reasonable extracts of public pages for personal or internal business reference, retaining attribution and notices. Other reuse needs permission or an applicable legal exception. Generated conceptual artwork is illustrative, not evidence of a real customer project.
5. Enquiries and submissions
Information you submit through our forms (including NeoChat) is handled in line with our Privacy Policy. Submitting an enquiry does not create a contract or engagement; any work is governed by a separate written agreement.
Provide accurate contact details and only information you are authorised to share. A budget range is an indication for discussion, not a quotation or agreed price. We do not take payment through the website brief form. An automated acknowledgement confirms receipt of a saved request, not acceptance of work, a price, a delivery deadline or a confirmed meeting. Service emails can be delayed, filtered or fail to arrive; contact us if you need to follow up.
Meeting requests
The booking form displays availability in the time zone you select. Check the date and local time before sending. A requested slot is subject to staff confirmation; joining details are sent separately. Unconfirmed holds may be released after 72 hours. Email us if you need to change or cancel a request. We may propose another time where availability changes.
Job applications
Sending an application does not guarantee an interview or employment. Submit your own accurate information and a lawful, safe CV file. Avoid unnecessary sensitive information or details about other people. We consider applications through our recruitment process and handle them as described in the Privacy Policy.
6. Information, demonstrations and availability
Public information and interactive demonstrations provide general guidance about our approach and services; they are not individual legal, financial, tax, security or other professional advice. Obtain advice appropriate to your circumstances before relying on it. Demonstration outputs may be simplified or use sample information. Where a case study is labelled illustrative, its names, scenario and figures are representative rather than independently verified client results.
If an AI assistant is made available, its output may be incomplete or incorrect and must be checked by a person. It cannot agree an engagement on our behalf. Do not provide confidential or sensitive information unless an appropriate arrangement is in place.
We take reasonable care with the website but cannot guarantee uninterrupted availability, complete accuracy or freedom from errors. We may change or suspend features for maintenance, security or operational reasons. This does not reduce obligations in a separate service agreement or rights that cannot lawfully be excluded.
7. Limitation of liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited.
If you use the site for business purposes, to the extent permitted by law we exclude liability for indirect or consequential loss and for loss of profit, revenue, anticipated savings or business opportunity arising from use of the public website. Liability for a contracted service is governed by the applicable service agreement.
If you are a consumer, nothing here removes mandatory protections under applicable consumer law. We do not exclude liability merely by describing the website as informational where doing so would be unlawful.
8. Third-party links
This website may link to third-party sites (for example, LinkedIn or mapping services). We are not responsible for the content or practices of those sites.
Links are provided for convenience and do not imply endorsement or an agency relationship. Third-party services have their own terms and privacy notices. We remain responsible for our own legal obligations when using a provider to process information on our behalf.
9. Comments and ratings
You retain any rights you have in your submitted content. By submitting a comment for publication, you give us permission to display, format and moderate it on the relevant page with the name you supplied. Do not submit unlawful, abusive, misleading or infringing material, confidential information or personal data about others without authority. Comments are reviewed before publication; we may decline or remove material that breaches these rules or is irrelevant. Ratings express visitors' views, not a guarantee of service results.
Contact us to report content or request correction/removal. We may need enough information to locate the submission and confirm that the request is appropriate.
10. Changes to these terms
We may update these terms from time to time. The current version will always be posted on this page with its “last updated” date.
Changes govern future website use and do not retrospectively rewrite an existing signed agreement. If a term is unenforceable, the remaining terms continue to apply to the extent the law permits. Delaying enforcement does not itself waive a right.
11. Governing law and disputes
These website terms are governed by the laws of England and Wales. For business users, the courts of England and Wales have exclusive jurisdiction, unless a separate agreement provides otherwise. Consumers retain mandatory protections and any right to bring proceedings in the courts of their place of residence where applicable law provides that right.
12. Contact and complaints
Questions about these terms, a website problem or a complaint? Email hello@neovogent.com with enough detail for us to investigate. Please do not send passwords or unnecessary sensitive information. Our registered-office details appear in section 1.